Welcome to Fairy Rock Skincare. By purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

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1. General Information

Fairy Rock Skincare is a UK-based small business offering handmade, natural skincare products. All products are made to order using organic, cruelty-free, and GMO-free ingredients sourced from trusted UK suppliers.

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2. Product Disclaimer

All of our products are intended for external use only. As our skincare contains natural ingredients, including essential oils, we recommend performing a 24-hour patch test before full use to check for any allergic reaction. Fairy Rock Skincare cannot be held liable for any adverse reactions caused by improper use or undisclosed allergies.

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Please consult a healthcare professional if you have any skin conditions, are pregnant, or are taking medication before using our products.

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3. Orders & Processing

Each item is handmade to order. Please allow 3–5 working days for processing before dispatch. In busier periods, this may take slightly longer, but we will notify you if there are any delays.

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4. Shipping

We currently offer shipping within the UK. Standard delivery times are 2–5 working days after dispatch. Delivery times may vary depending on Royal Mail or courier services and are beyond our control once shipped.

Fairy Rock Skincare is not responsible for items lost or delayed in transit, but we will do our best to assist where possible.

 

5. Returns & Refunds

Due to hygiene reasons and the nature of our products, we cannot accept returns or offer refunds unless the item arrives damaged or defective.

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If your order is incorrect, damaged, or faulty, please contact us within 7 days of receiving your item with a description and clear photo(s), and we will do our best to resolve the issue.

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6. Allergies & Sensitivities

While our products are made with gentle, natural ingredients, we cannot guarantee they will be suitable for all skin types. Please review the ingredient list for each product carefully. Customers are responsible for checking suitability before use.

 

7. Privacy

Any personal information you provide is used solely for order processing and communication. We will never share or sell your information to third parties. Please refer to our [Privacy Policy] for full details.

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8. Intellectual Property

All content on this website — including product names, descriptions, images, and logos — is the property of Fairy Rock Skincare and may not be reproduced or used without permission.

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9. Contact Us

If you have any questions about these terms or your order, please email us at:
📧 fairyrockskincare7@gmail.com